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NAVAIS SUPPORT
Answers, technical help and local support
Find common answers, prepare a technical-support request or connect with a NAVAIS distribution partner.
Frequently asked questions
Which satellite constellations does the NAVAIS receiver support?
The platform supports the major GNSS constellations, including GPS, GLONASS, Galileo, BeiDou and QZSS. Exact signal support is listed in the technical datasheet.
What positioning accuracy is available?
The datasheet specifies RTK horizontal accuracy of 0.6 cm + 0.5 ppm and RTK vertical accuracy of 1 cm + 1 ppm under appropriate operating conditions.
Can the receiver be operated remotely?
Yes. The integrated solution supports Ethernet, 4G LTE and Wi-Fi connectivity, together with a web interface for configuration and monitoring.
Which correction and output formats are supported?
Supported formats include RTCM 2.x and 3.x, CMR/CMR+, NTRIP, NMEA-0183 and Septentrio Binary Format. Confirm the required version and interface when ordering.
How should I select an antenna and cable?
Selection depends on frequency coverage, cable length, loss budget, connector type, mounting and environmental exposure. Send those details to NAVAIS for configuration guidance.
Where can I download the product datasheet?
TECHNICAL SUPPORT
Help us diagnose the issue quickly
Include the following information in your support request:
- Receiver model and serial number
- Firmware version and configuration summary
- Antenna, cable and correction-source details
- Problem description, time and location
- Relevant logs, screenshots or sample output
Contact technical support
Email the support information and attachments to our technical team.
Please avoid including passwords, private network credentials or other secrets.
DISTRIBUTORS
Find local sales and integration support
Tell us your country, application and project requirements. We will connect you with the appropriate NAVAIS contact or authorised distribution partner.